Successful operation of your AV technology depends crucially on an efficient service organization and competent, reliable service partners. As part of new or conversion projects and the resulting new requirements, or when reorganizing your operational structure, you should take steps at an early stage to place your AV operations in safe hands. To do this, you must ensure that your requirements and quality demands are clearly defined. In the best case scenario, you will already have drawn up a service concept for the operation of your AV solutions, which can serve as a basis for entering into discussions with potential providers. But how should you proceed? How do you decide on the right partners? How do you ensure that your goals are implemented and met with the desired quality? And what costs can you expect for the corresponding services?

To help you find the best service provider for your needs, we support you in the tendering and awarding of services and accompany the transition to regular operations.

We create professional framework conditions for your service tender

In coordination with those responsible in the relevant specialist department and your purchasing department, we support you in the preparation and execution of the tender for the services you wish to commission from an external service provider.

To this end, it is important that the requirements for the external services and the interfaces to the internal departments are precisely clarified and that service levels and KPIs (key performance indicators) are sufficiently defined. In line with your planned technology, we create clear service descriptions for the necessary services.

In this way, we create the content-related and formal contractual framework conditions and award modalities for the external service providers. We compile these in a tender catalog tailored to your needs, which includes all the prerequisites and remains within budget limits from a business management point of view.

We propose appropriate service quality criteria for the evaluation and advise you on identifying suitable providers. Our comprehensive market knowledge and AV expertise enables us to review offers and assess service capacities and competencies. You will receive a professional recommendation for awarding the contract. In addition, we can support you during negotiations. In this way, we ensure that you achieve the best possible result and are optimally positioned with your future service structure.

Once the formalities have been clarified and your new service providers have been identified, we coordinate the smoothest possible transition to regular operations and the successful introduction of the new service structures and processes. Our goal is to ensure operational reliability from day one.

To this end, we draw up a detailed transition plan that regulates the timing of the transition phase and includes all important issues and potential risks. The most important milestones for the implementation are defined. Progress is reviewed at regular intervals. If required, we are also present at your site during the transition and take care of all questions and ambiguities that may arise. We are available throughout the entire process as a competent contact partner and proactively take care of adjustments for continuous quality assurance. In addition, we also provide training for employees on the basis of the new technology in order to establish the new processes and eliminate ambiguities in advance.

At the end of the transition phase, there is a formal handover and acceptance. You receive a detailed review, including further recommendations for the ongoing development of the service organization. You are ready for future operations.

If you wish, we are also available to you after the successful start, either permanently or in certain cycles, for the management of your operation or for quality assurance. Individually tailored to your requirements and to your own capacities and wishes.

Author: Felix Niedrich, Editor macom GmbH