Volkswagen 10X – Service Design Lab


Digital service design for new service concepts by Volkswagen

VW 10X - Service Design Lab unterstützt digitale Entwicklungsprozesse - macom

The Volkswagen 10X Service Design Lab in Wolfsburg is the service design centre of Volkswagen AG. Here, digitized services are developed using agile work processes. During the concept development the digitalized work processes were paramount.

10X – Service Design Lab supports digitized development processes


The entire hardware planning was aligned to the development use cases and their requirements for a digitized workflow. The experts were able to draw on their experience they had gained with macomLAB and the Service Innovation Corner (SINCO) at the University of Lapland. macom supported Volkswagen in this project with the AV technology concept and the technical planning.

VW 10X - Service Design Lab unterstützt digitale Entwicklungsprozesse - macom

macom services


macom was commissioned with the technical conception, the AV technical planning incl. interface monitoring in the work phases 3 to 8.

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