Managed AV & IT services from the technical design and consulting experts
20.11.19 – Stuttgart, London: The German-based macomGROUP has expanded its service portfolio by a comprehensive service package for Managed AV & IT Services. Since the beginning of October, global and medium-sized companies, educational institutions as well as hotels, congress centres and public institutions have now also been able to rely on the macom experts for the operation of their AV technology systems. macom thus completes its service portfolio and offers comprehensive services for the entire AV technology lifecycle from a single source. All services can also be obtained from the British location in London.
The macom Managed AV & IT Services currently comprise four service areas that support customers in the operation and further development of their AV technology systems. They cover all customer needs: from the evaluation of existing infrastructures and operating processes to the support from day one of regular operation with new installations to the assumption of all operating and service activities during ongoing operation. These include SLA management, help desks and monitoring, EoL services and regular expert reviews.
„With this service portfolio, we are fulfilling needs that we are increasingly recognize among our customer target groups,” emphasizes Oliver Mack, Managing Director of macomGROUP. „Our customers are becoming more and more aware that their digitization projects do not end with the completion of the project. Often, demanding AV technology is installed to e.g. increase productivity. However, if the operating and service processes are not defined, the technology will not function smoothly for long.“, says Oliver Mack. End users are too often left alone when they have questions on the new technology and its functions. There are no clear service and support structures to guarantee the return on investment of the new technology from day one.
In addition, the operation of AV technology installations increasingly ends up in the hands of the company’s IT department. For them, however, AV technology is often foreign territory. And this is where we come into play “, Mack explains the customer benefits of macom managed AV & IT services. „IT services support technology, but AV services must be designed to support people in specific issues. That’s a crucial difference.”
With macom Managed AV & IT services, customers can rely on the proven expertise of the engineering experts. The macom engineers with their more than 20 years of experience in technical design are not only AV technology experts. Thanks to ITIL certification, they also know the processes and requirements of IT. „In addition, all our colleagues have access at all times to the entire knowledge network of macomGROUP, one of the leading AV/IT expert networks in Europe,” adds Oliver Mack.
Martin C. Wagner
Marketing / Communication
macom GmbH Consulting. Engineering. Management.
Fon +49 711 25005-51
Fax +49 711 25005-55
macomGROUP is Europe’s leading expert for AV design and technology consulting for digital transformation. Our team of over 70 engineers and consultants supports leading medium-sized and DAX companies in the development and implementation of digital strategies. Since 1995 we have been designing AV solutions for new working, learning, brand and customer environments. We also develop and test concepts for the workplace of the future. Headquartered in Stuttgart and with branches in Berlin, Frankfurt, Hamburg, Cologne, Munich and London we care for our customers worldwide.