AV full service management:

macom provides your complete AV operations management of your existing service organizations.

  • Central contact person (SPoC) and help desk for all AV topics in regular operation;
  • Support on the basis of a service flat rate is individually adapted to the required quality;
  • Regular service reports and minor service reviews on request;
  • Accessibility according to requirements;
  • Defined response and solution times according to requirements

Services included:

  • AV asset management: Management of AV assets and existing documentation within the macom service management platform with direct access for AV managers and authorized service providers
  • AV help desk: The AV hotline and service portal offer a central input channel and direct support for AV technology users. Malfunctions are tracked and documented end-to-end.
  • AV roll-out management: Central coordination and quality assurance for the roll-out of standardized AV technology (install, move, add, change)
  • AV standardisation & service improvement: Proactive identification and coordination of improvement potentials and measures on the basis of data from operations management.

Individually bookable:

  • AV asset monitoring: Connection of the AV assets to the macom service management platform with central monitoring of the integrated devices and proactive error management.

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